LORELAI BAG, BROWN

Payment

In our webshop, you can pay upon delivery or by credit/debit card. When paying by card, you don’t have to leave our site and can pay 100% securely, as your information stays encrypted. If you choose to pay upon delivery, the full amount must be paid to the delivery service.

You can read more about our information privacy policy here.

Delivery

Every order above 150 EUR will be delivered free of charge!

If your order is less than 150 EUR, the delivery fee will be 9 EUR.

We only process deliveries on business days. Your order will be delivered within 2-7 business days, and we will update you on the location and status of your order. Every order is associated with a tracking ID, which we send you via e-mail upon transfer to the delivery service.

Our delivery service partner is GLS, DPD and DHL. 

Returns and refunds

Your order can be returned within 30 days of your order, given that your items are in original condition. The cost of return lies with the customer. In case you requested an exchange, we will send you your item in the requested size within five business days of us receiving the returned one.

You may request a refund within 14 days of receiving your order. Upon a refund, we will transfer the money to the payment method you made the purchase with. If you paid upon delivery, the refund will be done through a bank transfer.

Before you send back an item, please read our terms and conditions regarding returns by clicking here.